Chapter 1
“We’re ready to move forward.”
Five words. A smile. A colleague nodding in the next window. I moved the deal to 90% before the call transcript finished. Three weeks later it was dead.
We should get coffee sometime!
It’s an exit coupon. A polite way to end a conversation. We all recognize it in everyday life, then forget how it works the moment a client says, “Can you send over a proposal?”