Coming soon

How to read true buyer intent, spot false commitment, and win the deal

Never trust a yes.

The deal was decided weeks ago, in a pause you didn’t notice.

Book cover of Never Trust a Yes by Kristian Thaulow

Chapter 1

“We’re ready to move forward.”

Five words. A smile. A colleague nodding in the next window. I moved the deal to 90% before the call transcript finished. Three weeks later it was dead.

We should get coffee sometime!

It’s an exit coupon. A polite way to end a conversation. We all recognize it in everyday life, then forget how it works the moment a client says, “Can you send over a proposal?”

The method

Instinct Selling.

The trained ability to read the gap between what a client says and what they don’t, in the moment it happens. Not from a process stage. Not from a stated answer.

A yes is an opinion. What the client does next is evidence.

Built over twenty years. Tested on the front line.

The playbook works.

39% → 59%

Average win rate in under a year, with five reps and no extra lead volume.

$10M+

Revenue brought in.

278%

Increase in profitability over 3 years.

20+

Years in sales, from a furniture shop floor to Head of Sales.

“Kristian took a half-structured sales approach we had to a highly structured sales approach. Result? One of the best years in the company’s history over 15+ years.” His CEO at the time

Inside the book

Four parts. One habit.

Part 1 · The Player

  1. 01

    The Five Words That Lost The Deal

    How to spot a fake yes before it ruins your forecast

  2. 02

    Where Good Reps Get Stuck

    How to stop relying on scripts and read the room in real time

  3. 03

    Who You Need To Become

    How to stay grounded and keep performing during a sales slump

  4. 04

    Your State Walks In First

    How to eliminate neediness and control the energy of every meeting

Who it’s for

Written for two readers.

The sales leader

You run a B2B team. The ability to read a deal is trapped in one superstar who can only say “gut feeling.” This is how you name it, teach it and scale it.

The sales rep

You carry a quota. Learn which buying signals are real and which are a no disguised as a polite yes, then close more of the pipeline you already have.

For teams

Bring Instinct Selling to your sales team.

The ability to read a deal shouldn’t live in one superstar. Workshops, talks and team coaching built on the book.

Kristian Thaulow

The author

Kristian Thaulow

In sales since he was fourteen, starting on the floor of a furniture store. Over twenty years he has sold everything from electronics and language programs to software, coached executives for seven years and led sales teams as Head of Sales. He is the creator of Instinct Selling and lives in Copenhagen, Denmark.

Questions

Questions, answered.

Who is this book for?

Two readers. Sales leaders (Sales Managers, Heads of Sales, VPs) who run a B2B team and want an executable playbook, and sales reps who carry a quota and want to read the deal in front of them. It’s written for people selling SaaS, consulting and services.

Is Instinct Selling another sales framework?

No. It gives you the skill to know when you need a framework and, more valuable, when to ignore it. It sits at the center of everything else in the book.

I already have a sales methodology. Is it still useful?

Yes. If you have a playbook already, this complements it and gets more performance out of your reps. If you don’t have one, start here.

Do I have to read it in order?

You can skip ahead to a specific technique. The tactics in Part 3 only work once you can make the read from Part 2, so read those two in order.

Why “clients” and not “customers”?

A customer relationship is transactional. A client relationship is long-term and protective. A client is under your protection, and you put their interests first, even if that means recommending a smaller solution or pointing them to a competitor.

Are the stories true?

Yes. Names and identifying details are changed to protect privacy, and a few minor characters are composites.

Read the deal while it’s happening.

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